Replies: 0
I’m having trouble getting a connection to work between jetpack and my website. I’ve gone through all the support articles on Jetpack and have been googling the problem for 3 days straight trying to solve the issue. Running the debug tool from within my wordpress admin gives the output below. The HTTP and HTTPS tests pass but the final test fails and I’m not sure why. Please advise.
Debug Info
jQuery version: 1.12.4
CLIENT_ID: 157570598
MASTER_USER: 1
CERT: 0
TIME_DIFF: 0
VERSION: 6.9:1548685380
OLD_VERSION: 6.9:1548685380
PUBLIC: 1
USER_ID: 1
PHP_VERSION: 5.6.40
WORDPRESS_VERSION: 5.0.3
JETPACK__VERSION: 6.9
JETPACK__PLUGIN_DIR: /*******/public_html/wp-content/plugins/jetpack/
SITE_URL: https://insurancenow.co.za
HOME_URL: https://insurancenow.co.za
PLAN: JetpackPlanfree
-- SYNC Status --
Jetpack Sync Full Status:
Array
(
[started] => Wed, 30 Jan 2019 09:18:33 +0000
[queue_finished] => Wed, 30 Jan 2019 09:18:33 +0000
[send_started] => Wed, 30 Jan 2019 09:18:56 +0000
[finished] => Wed, 30 Jan 2019 09:18:56 +0000
[sent] => Array
(
[constants] => 1
[functions] => 1
[options] => 1
[users] => 1
)
[queue] => Array
(
[constants] => 1
[functions] => 1
[options] => 1
[users] => 1
)
[config] => Array
(
[options] => 1
[functions] => 1
[constants] => 1
[users] => Array
(
[0] => 1
)
)
[total] => Array
(
[constants] => 1
[functions] => 1
[options] => 1
[users] => 1
)
)
Sync Queue size: 0
Sync Queue lag: 0 seconds
Full Sync Queue size: 0
Full Sync Queue lag: 0 seconds
Sync IDC URLs: {"home":"https:\/\/insurancenow.co.za","siteurl":"https:\/\/insurancenow.co.za","WP_HOME":"","WP_SITEURL":""}
Sync error IDC option: false
Sync IDC Optin: 1
HTTP_HOST: insurancenow.co.za
SERVER_PORT: 443
HTTPS: on
REMOTE_ADDR: 169.0.76.175
PROTECT_TRUSTED_HEADER: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
TEST RESULTS:
XML: PASS
HTTP: PASS
HTTPS: PASS
IDENTITY_CRISIS: PASS
SELF: FAIL
RAW TEST RESULTS:
XML
PASS
HTTP
Array
(
[headers] => Requests_Utility_CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[server] => nginx
[date] => Wed, 30 Jan 2019 09:30:23 GMT
[content-type] => text/plain;charset=utf-8
[vary] => Array
(
[0] => Accept-Encoding
[1] => Cookie
)
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=60
[x-hacker] => Jetpack Test
[content-encoding] => gzip
[x-ac] => 2.jnb _dca
)
)
[body] => OK
[response] => Array
(
[code] => 200
[message] => OK
)
[cookies] => Array
(
)
[filename] =>
[http_response] => WP_HTTP_Requests_Response Object
(
[response:protected] => Requests_Response Object
(
[body] => OK
[raw] => HTTP/1.1 200 OK
Server: nginx
Date: Wed, 30 Jan 2019 09:30:23 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: close
Vary: Accept-Encoding
Vary: Cookie
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=60
X-hacker: Jetpack Test
Content-Encoding: gzip
X-ac: 2.jnb _dca
OK
[headers] => Requests_Response_Headers Object
(
[data:protected] => Array
(
[server] => Array
(
[0] => nginx
)
[date] => Array
(
[0] => Wed, 30 Jan 2019 09:30:23 GMT
)
[content-type] => Array
(
[0] => text/plain;charset=utf-8
)
[vary] => Array
(
[0] => Accept-Encoding
[1] => Cookie
)
[expires] => Array
(
[0] => Wed, 11 Jan 1984 05:00:00 GMT
)
[cache-control] => Array
(
[0] => no-cache, must-revalidate, max-age=60
)
[x-hacker] => Array
(
[0] => Jetpack Test
)
[content-encoding] => Array
(
[0] => gzip
)
[x-ac] => Array
(
[0] => 2.jnb _dca
)
)
)
[status_code] => 200
[protocol_version] => 1.1
[success] => 1
[redirects] => 0
[url] => http://jetpack.wordpress.com/jetpack.test/1/
[history] => Array
(
)
[cookies] => Requests_Cookie_Jar Object
(
[cookies:protected] => Array
(
)
)
)
[filename:protected] =>
[data] =>
[headers] =>
[status] =>
)
)
HTTPS
Array
(
[headers] => Requests_Utility_CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[server] => nginx
[date] => Wed, 30 Jan 2019 09:30:23 GMT
[content-type] => text/plain;charset=utf-8
[vary] => Array
(
[0] => Accept-Encoding
[1] => Cookie
)
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=60
[x-hacker] => Jetpack Test
[content-encoding] => gzip
[x-ac] => 1.jnb _dca
[strict-transport-security] => max-age=15552000
)
)
[body] => OK
[response] => Array
(
[code] => 200
[message] => OK
)
[cookies] => Array
(
)
[filename] =>
[http_response] => WP_HTTP_Requests_Response Object
(
[response:protected] => Requests_Response Object
(
[body] => OK
[raw] => HTTP/1.1 200 OK
Server: nginx
Date: Wed, 30 Jan 2019 09:30:23 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: close
Vary: Accept-Encoding
Vary: Cookie
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=60
X-hacker: Jetpack Test
Content-Encoding: gzip
X-ac: 1.jnb _dca
Strict-Transport-Security: max-age=15552000
OK
[headers] => Requests_Response_Headers Object
(
[data:protected] => Array
(
[server] => Array
(
[0] => nginx
)
[date] => Array
(
[0] => Wed, 30 Jan 2019 09:30:23 GMT
)
[content-type] => Array
(
[0] => text/plain;charset=utf-8
)
[vary] => Array
(
[0] => Accept-Encoding
[1] => Cookie
)
[expires] => Array
(
[0] => Wed, 11 Jan 1984 05:00:00 GMT
)
[cache-control] => Array
(
[0] => no-cache, must-revalidate, max-age=60
)
[x-hacker] => Array
(
[0] => Jetpack Test
)
[content-encoding] => Array
(
[0] => gzip
)
[x-ac] => Array
(
[0] => 1.jnb _dca
)
[strict-transport-security] => Array
(
[0] => max-age=15552000
)
)
)
[status_code] => 200
[protocol_version] => 1.1
[success] => 1
[redirects] => 0
[url] => https://jetpack.wordpress.com/jetpack.test/1/
[history] => Array
(
)
[cookies] => Requests_Cookie_Jar Object
(
[cookies:protected] => Array
(
)
)
)
[filename:protected] =>
[data] =>
[headers] =>
[status] =>
)
)
IDENTITY_CRISIS
PASS
SELF
Array
(
[headers] => Requests_Utility_CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[server] => nginx
[date] => Wed, 30 Jan 2019 09:30:40 GMT
[content-type] => text/plain;charset=utf-8
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=60
[x-hacker] => Jetpack Test
[x-ac] => 2.jnb _dca
[strict-transport-security] => max-age=15552000
)
)
[body] => {"error":"Could not fetch your site data","error_description":"We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken."}
[response] => Array
(
[code] => 400
[message] => Bad Request
)
[cookies] => Array
(
)
[filename] =>
[http_response] => WP_HTTP_Requests_Response Object
(
[response:protected] => Requests_Response Object
(
[body] => {"error":"Could not fetch your site data","error_description":"We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken."}
[raw] => HTTP/1.1 400 Bad Request
Server: nginx
Date: Wed, 30 Jan 2019 09:30:40 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: close
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=60
X-hacker: Jetpack Test
X-ac: 2.jnb _dca
Strict-Transport-Security: max-age=15552000
{"error":"Could not fetch your site data","error_description":"We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken."}
[headers] => Requests_Response_Headers Object
(
[data:protected] => Array
(
[server] => Array
(
[0] => nginx
)
[date] => Array
(
[0] => Wed, 30 Jan 2019 09:30:40 GMT
)
[content-type] => Array
(
[0] => text/plain;charset=utf-8
)
[expires] => Array
(
[0] => Wed, 11 Jan 1984 05:00:00 GMT
)
[cache-control] => Array
(
[0] => no-cache, must-revalidate, max-age=60
)
[x-hacker] => Array
(
[0] => Jetpack Test
)
[x-ac] => Array
(
[0] => 2.jnb _dca
)
[strict-transport-security] => Array
(
[0] => max-age=15552000
)
)
)
[status_code] => 400
[protocol_version] => 1.1
[success] =>
[redirects] => 0
[url] => https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://insurancenow.co.za/xmlrpc.php
[history] => Array
(
)
[cookies] => Requests_Cookie_Jar Object
(
[cookies:protected] => Array
(
)
)
)
[filename:protected] =>
[data] =>
[headers] =>
[status] =>
)
)- This topic was modified 1 hour, 52 minutes ago by Venom Rush.
- This topic was modified 1 hour, 51 minutes ago by Venom Rush.
- This topic was modified 1 hour, 50 minutes ago by Venom Rush.