Registration Secret Sent by Your Site is Empty (Status 500)
Replies: 5 Hello,I’m having persistent trouble connecting Jetpack to my site https://pabloizurieta.com. The error is: The registration secret sent by your site is empty. (Status 500) Here’s everything...
View ArticleJetpack Social posts do not inlude URL to post
Replies: 7 I have been using Jetpack social for a while with no problems but recently it only posts the post text and has stopped including the post URL and featured image in social posts.I have...
View ArticleReceived a cancellation notice in error
Replies: 1 I have a lifetime Jetpack Professional plan through Dreamhost. Today I received a cancellation confirmation by e-mail, but I haven’t even logged into Jetpack or my WordPress administrative...
View ArticleJetpack stats discrepancy – views missing from post/page breakdown
Replies: 1 Hi, for the past two days I’ve noticed that the number of total views recorded in Jetpack does not match the sum of the views listed under “Posts and Pages.” Example from 26 June 2025: –...
View ArticleTiled Gallery Freezing
Replies: 0 Hi there, our tiled photo galleries are suddenly freezing and your cannot advance from image to image. You also cannot close the image, so the page is freezing overall.
View ArticleHow to Edit wp-config.php
Replies: 0 The people who subscribe to my blog through the Jetpack “Subscribe” block receive a welcome email with several links to recent posts. These links go to the development site...
View ArticleJetpack Social Media Don´t connect
Replies: 1 Hi! When I try to connect the social medias account in the Jetpack Social occurs the connection error. I tryed and all possible sociais medias like facebook, thumblr. Meanwhile I remove the...
View ArticleDon’t won’t automatically upgrade to commercial
Replies: 1 Ich muss leider auf euch zurückkommen. Erst kürzlich habe ich das Plugin jetpack auf meine Website installiert, weil man es mir wärmstens ans Herz gelegt hat wegen Synchronisierungsfehlern...
View ArticleI have a broken Jetpack connection and cannot access my website to reconnect.
Replies: 1 I got an email that reads: “Jetpack is having trouble creating backups for BRYN DONOVAN. http://www.bryndonovan.com’s latest backup did not complete successfully.What’s happening? Jetpack...
View ArticleFeaturd image on new post emails
Replies: 2 Hello, We’ve find “Enable featured image on your new post title in emails” function in the Newsletter settings, and love it. It makes our notificatin emails very impressive. However, in...
View Articlenon profit religious organization
Replies: 1 We really liked having the detailed stats for our site, but as a non-profit religious organization, we can’t justify upgrading to a commercial site plan. Is there any way we can get the...
View ArticleNo Featured image on new post emails x 4 days
Replies: 0 For the last four times that I have published a new post on my site the featured image has been missing in the emails that are sent out. It simply says “Featured Image” where the photo...
View ArticleBug In New Jetpack Release
Replies: 0 I just updated my jetpack plugin to the newest version and got this bug from jetpack “Warning: dns_get_record(): A temporary server error occurred. in...
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Connecting problem your social media accounts to Jetpack Social
Replies: 1 Good morning, Support! Please, I’m having trouble connecting my social media accounts to the Jetpack Social Media plugin. It turns out that when I try to connect, even to the most common...
View ArticleRegistration Form block showing “warning” text above questions
Replies: 1 Noticed that jetpack updated from 14.7 → 14.8 at 2025-07-01 20:20:39 (UTC). Now if we edit a Registration Form block, the field that was edited shows text “Warning” when the front-end opens...
View ArticleForms responses have moved
Replies: 1 Hi, Is there way to get forms back to Feedback tab and to look as before. With new look i spend 10 minutes to check spam. Before it was done in 30 seconds. Very unnecessary change and IMHO...
View Articlefatal error on jetpack
Replies: 1 Hi, I have been using Jetpack for more than 5 years and I never had a problem with it until the previous month. One day, suddenly, my website went down without a reason and the only way of...
View ArticleJetpack 14.8 conflict with Bookly plugin – breaks booking page
Replies: 1 Hi, just wanted to report a conflict between Jetpack 14.8 and the Bookly booking plugin. After Jetpack updated to v14.8, the Bookly interface stopped loading — it gets stuck on the loading...
View ArticleVideopress not working properly
Replies: 1 Hi, I’m experiencing issues with the VideoPress plugin. When trying to switch the video resolution to 1080p, it often gets stuck at 480p or throws an error and fails to load. This happens...
View Articlecan’t access the email address for verification
Replies: 1 hello, I have tried to log onto my website and a window opened up from jetpack, where I was told that an email with a code was sent to me to verify my account. the email address it was sent...
View ArticleDoes the new Gutenberg work with Jetpack?
Replies: 1 I’m experiencing issues with Gutenberg. Error message: “The editor has encountered an unexpected error.” When I deactivate Gutenberg, everything works. When I reactivate Gutenberg, I’m...
View ArticleSubscriber List Restarted
Replies: 1 I’ve been slowly building a subscriber base for years. Recently, activity on my site increased, which I’m happy about. But my subscriber list count dropped to a much lower number around the...
View Article“Invalid email address” when trying to verify my identity
Replies: 3 I recently installed Jetpack on my WordPress site. But now, when I try to login to my WordPress site, Jetpack is asking me to very my identity and tells me I have an “Invalid email...
View ArticleMobile menu not working when Jetpack activated
Replies: 3 Hi, I discovered recently that the mobile / hamburger menu doesn’t work on my blog when I’m viewing from a mobile, or in the portrait view on a tablet. When I deactivated the Jetpack...
View ArticleIssues with Publishing
Replies: 1 Hi.. I am unable to publish new posts. It says no permission to publish and even cannot edit the post. The stats are not showing up. Though I have published more than a 100 posts, it says...
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Jetpack App Won’t Show Posts
Replies: 1 I just got a new phone and have successfully logged in to the Jetpack app with the correct account. I have plenty of posts; you can see this on my website. However, the Jetpack app has none...
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Cannot delete Jetpack form responses
Replies: 3 It’s not possible to delete Jetpack form responses. See screenshot below. Please suggest a fix. Thanks. Image – https://ibb.co/3yvJQVpN This topic was modified 1 day, 6 hours ago by...
View ArticleI can’t verify my account. wrong email address
Replies: 0 Hi there, I have problems to access my editing on my wordpress website. When I want to log in, it opens a jetpack site, which wants me to verify my identity. It says it sends me an email to...
View ArticleGoing crazy trying to find my upgrade license
Replies: 0 I upgraded to a commercial license in order to see more of my jet pack stats, and the credit card purchase went through, but for the life of me, I cannot activate the license. I found the...
View ArticleSite Accelerator Free
Replies: 0 Site Accelerator Free it doesn’t work, I go to the free activation and a red pop up appears saying it didn’t work, I removed every optimization plugin but nothing, my site is...
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