can’t access the email address for verification
Replies: 1 hello, I have tried to log onto my website and a window opened up from jetpack, where I was told that an email with a code was sent to me to verify my account. the email address it was sent...
View ArticleDoes the new Gutenberg work with Jetpack?
Replies: 1 I’m experiencing issues with Gutenberg. Error message: “The editor has encountered an unexpected error.” When I deactivate Gutenberg, everything works. When I reactivate Gutenberg, I’m...
View ArticleSubscriber List Restarted
Replies: 1 I’ve been slowly building a subscriber base for years. Recently, activity on my site increased, which I’m happy about. But my subscriber list count dropped to a much lower number around the...
View Article“Invalid email address” when trying to verify my identity
Replies: 3 I recently installed Jetpack on my WordPress site. But now, when I try to login to my WordPress site, Jetpack is asking me to very my identity and tells me I have an “Invalid email...
View ArticleMobile menu not working when Jetpack activated
Replies: 3 Hi, I discovered recently that the mobile / hamburger menu doesn’t work on my blog when I’m viewing from a mobile, or in the portrait view on a tablet. When I deactivated the Jetpack...
View ArticleIssues with Publishing
Replies: 1 Hi.. I am unable to publish new posts. It says no permission to publish and even cannot edit the post. The stats are not showing up. Though I have published more than a 100 posts, it says...
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Jetpack App Won’t Show Posts
Replies: 1 I just got a new phone and have successfully logged in to the Jetpack app with the correct account. I have plenty of posts; you can see this on my website. However, the Jetpack app has none...
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Cannot delete Jetpack form responses
Replies: 3 It’s not possible to delete Jetpack form responses. See screenshot below. Please suggest a fix. Thanks. Image – https://ibb.co/3yvJQVpN This topic was modified 1 day, 6 hours ago by...
View ArticleI can’t verify my account. wrong email address
Replies: 0 Hi there, I have problems to access my editing on my wordpress website. When I want to log in, it opens a jetpack site, which wants me to verify my identity. It says it sends me an email to...
View ArticleGoing crazy trying to find my upgrade license
Replies: 0 I upgraded to a commercial license in order to see more of my jet pack stats, and the credit card purchase went through, but for the life of me, I cannot activate the license. I found the...
View ArticleSite Accelerator Free
Replies: 0 Site Accelerator Free it doesn’t work, I go to the free activation and a red pop up appears saying it didn’t work, I removed every optimization plugin but nothing, my site is...
View Article“Identity crisis” after manual migration
Replies: 3 Hi, I just manually migrated my WordPress site (https://princesongs.org) to a new host and installed Jetpack on the new instance of the site. I now have two instances of the site (the...
View ArticleJetpack completely destroys my cart and checkout pages
Replies: 1 I’ve encountered a critical issue where the cart and checkout pages lose all styling and appear completely broken — the layout becomes a jumbled mess. At first, I suspected the theme, but...
View Article“Identity Crisis” for Same Site
Replies: 3 Hi, I was working through some subdomain changes for my site and it appears there is now two instances of Jetpack Tracking my site differently. (www.trubytes.tech) I now have two instances...
View ArticleHelp Needed: Locked Out of WordPress.com Account – Email No Longer Exists
Replies: 1 Hello WordPress Support, I am currently locked out of my WordPress.com account which is connected to my Jetpack-enabled website. When attempting to log in or verify my identity, the system...
View ArticleJetpack fails to connect after URL change
Replies: 3 Hi, I’ve changed the url to my site and jetpack won’t connect. The url was https://patenteux.com/wp and now it is https://patenteux.com. I’ve tried deactivating, deinstalling and...
View ArticleJetpack blocks user registration form on Masterstudy theme (cookie/session confl
Replies: 1 Hello Jetpack Support, I’m encountering an issue on my WordPress website https://www.olinsieme.it, which uses the Masterstudy theme (latest version). ✅ Steps to reproduce: Activate Jetpack...
View ArticleError in local mode
Replies: 2 Server: local.WordPress: 6.8.1Jetpack: 14.8PHP: 8.3.22 This error was detected 5 months ago and has not been resolved:...
View ArticleVerification code
Replies: 2 I’m not receiving the verification code to verify my identity. Perhaps the associated email address is old and no longer in use. The new administration email address is … This topic was...
View Articleblocked from admin
Replies: 3 I tried to log in via the admin user for my website – Jetpack then blocks me from entering saying “We’ve noticed that your current password may have been compromised in a public leak. To...
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Jetpack Blocks Break Post Editor
Replies: 3 Hello, I have had an issue where the post editor for certain posts (especially lengthy, multi-page, and image heavy) will not load, resulting in the “white screen”. After much testing and...
View ArticleMy Jetpack form isn’t sending the email to my inbox
Replies: 4 Even though the form seem to work, I can see new form submissions in my wordpress cpanel, but it isn’t sending any email out to my email address. I’ve contacted Bluehost, they said to ask...
View ArticleFatal Error in Jetpack Plugin
Replies: 3 Hello, I’m experiencing a critical error on my WordPress installation related to the Jetpack plugin. WordPress sent an automated message indicating that Jetpack is causing a fatal error on...
View ArticleJetpack vendor
Replies: 1 Hi, I’m experiencing a JavaScript error on my site related to the Jetpack (or Automattic) plugin, and I believe it’s coming from wpcom-upsell-support-link-handler.js. Here are the details:...
View ArticleJetpack won’t reverify me for a non-commercial license
Replies: 1 The in question is https://languagelog.ldc.upenn.edu/nll, which is hosted on a university server, has no ads, sells no products, promotes no businesses, and solicits no donations or...
View ArticleBlog post with “Subscribe to Continue” – want excerpt
Replies: 2 So I’m playing with the “Subscribe to Continue Reading” in some of my posts, but I want an excerpt to show up on the page before the Sub. I’ve been crawling the settings, and not really...
View ArticleWoocoomerce store blank
Replies: 1 once the get pack plug in is enabled all the products in the woo shopping cart don’t show. I have tried disabling the CSS module in the jet pack plug in and that didn’t work either. help...
View ArticleConcatenate JS does not work with Stripe
Replies: 0 I recently tried integrating Concatenate JS with Jetpack Boost into my e-commerce store, but when I try to proceed to checkout on the checkout page, I use Stripe. The tab for entering bank...
View Articlejetpack_sync_full_cron, failed to fire
Replies: 4 My website ( using Site Health Checker) always tells me: Site Health A scheduled event failed. Performance The scheduled event, jetpack_sync_full_cron, failed to fire. Your site continues...
View ArticlePrevent images to be loaded via i0.wp.com
Replies: 1 Hello,An external website uses some of our images with image URLs like:https://i0.wp.com/www.wild-atlantic-way.de/wp-content/uploads/wild-atlantic-way-map-2.jpg?resize=160,120For us this...
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