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Channel: WordPress.org Forums » [Jetpack - WP Security, Backup, Speed, & Growth] Support

can’t access the email address for verification

Replies: 1 hello, I have tried to log onto my website and a window opened up from jetpack, where I was told that an email with a code was sent to me to verify my account. the email address it was sent...

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Does the new Gutenberg work with Jetpack?

Replies: 1 I’m experiencing issues with Gutenberg. Error message: “The editor has encountered an unexpected error.” When I deactivate Gutenberg, everything works. When I reactivate Gutenberg, I’m...

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Subscriber List Restarted

Replies: 1 I’ve been slowly building a subscriber base for years. Recently, activity on my site increased, which I’m happy about. But my subscriber list count dropped to a much lower number around the...

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“Invalid email address” when trying to verify my identity

Replies: 3 I recently installed Jetpack on my WordPress site. But now, when I try to login to my WordPress site, Jetpack is asking me to very my identity and tells me I have an “Invalid email...

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Mobile menu not working when Jetpack activated

Replies: 3 Hi, I discovered recently that the mobile / hamburger menu doesn’t work on my blog when I’m viewing from a mobile, or in the portrait view on a tablet. When I deactivated the Jetpack...

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Issues with Publishing

Replies: 1 Hi.. I am unable to publish new posts. It says no permission to publish and even cannot edit the post. The stats are not showing up. Though I have published more than a 100 posts, it says...

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Jetpack App Won’t Show Posts

Replies: 1 I just got a new phone and have successfully logged in to the Jetpack app with the correct account. I have plenty of posts; you can see this on my website. However, the Jetpack app has none...

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Cannot delete Jetpack form responses

Replies: 3 It’s not possible to delete Jetpack form responses. See screenshot below. Please suggest a fix. Thanks. Image – https://ibb.co/3yvJQVpN This topic was modified 1 day, 6 hours ago by...

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I can’t verify my account. wrong email address

Replies: 0 Hi there, I have problems to access my editing on my wordpress website. When I want to log in, it opens a jetpack site, which wants me to verify my identity. It says it sends me an email to...

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Going crazy trying to find my upgrade license

Replies: 0 I upgraded to a commercial license in order to see more of my jet pack stats, and the credit card purchase went through, but for the life of me, I cannot activate the license. I found the...

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Site Accelerator Free

Replies: 0 Site Accelerator Free it doesn’t work, I go to the free activation and a red pop up appears saying it didn’t work, I removed every optimization plugin but nothing, my site is...

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“Identity crisis” after manual migration

Replies: 3 Hi, I just manually migrated my WordPress site (https://princesongs.org) to a new host and installed Jetpack on the new instance of the site. I now have two instances of the site (the...

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Jetpack completely destroys my cart and checkout pages

Replies: 1 I’ve encountered a critical issue where the cart and checkout pages lose all styling and appear completely broken — the layout becomes a jumbled mess. At first, I suspected the theme, but...

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“Identity Crisis” for Same Site

Replies: 3 Hi, I was working through some subdomain changes for my site and it appears there is now two instances of Jetpack Tracking my site differently. (www.trubytes.tech) I now have two instances...

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Help Needed: Locked Out of WordPress.com Account – Email No Longer Exists

Replies: 1 Hello WordPress Support, I am currently locked out of my WordPress.com account which is connected to my Jetpack-enabled website. When attempting to log in or verify my identity, the system...

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Jetpack fails to connect after URL change

Replies: 3 Hi, I’ve changed the url to my site and jetpack won’t connect. The url was https://patenteux.com/wp and now it is https://patenteux.com. I’ve tried deactivating, deinstalling and...

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Jetpack blocks user registration form on Masterstudy theme (cookie/session confl

Replies: 1 Hello Jetpack Support, I’m encountering an issue on my WordPress website https://www.olinsieme.it, which uses the Masterstudy theme (latest version). ✅ Steps to reproduce: Activate Jetpack...

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Error in local mode

Replies: 2 Server: local.WordPress: 6.8.1Jetpack: 14.8PHP: 8.3.22 This error was detected 5 months ago and has not been resolved:...

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Verification code

Replies: 2 I’m not receiving the verification code to verify my identity. Perhaps the associated email address is old and no longer in use. The new administration email address is … This topic was...

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blocked from admin

Replies: 3 I tried to log in via the admin user for my website – Jetpack then blocks me from entering saying “We’ve noticed that your current password may have been compromised in a public leak. To...

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Jetpack Blocks Break Post Editor

Replies: 3 Hello, I have had an issue where the post editor for certain posts (especially lengthy, multi-page, and image heavy) will not load, resulting in the “white screen”. After much testing and...

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My Jetpack form isn’t sending the email to my inbox

Replies: 4 Even though the form seem to work, I can see new form submissions in my wordpress cpanel, but it isn’t sending any email out to my email address. I’ve contacted Bluehost, they said to ask...

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Fatal Error in Jetpack Plugin

Replies: 3 Hello, I’m experiencing a critical error on my WordPress installation related to the Jetpack plugin. WordPress sent an automated message indicating that Jetpack is causing a fatal error on...

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Jetpack vendor

Replies: 1 Hi, I’m experiencing a JavaScript error on my site related to the Jetpack (or Automattic) plugin, and I believe it’s coming from wpcom-upsell-support-link-handler.js. Here are the details:...

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Jetpack won’t reverify me for a non-commercial license

Replies: 1 The in question is https://languagelog.ldc.upenn.edu/nll, which is hosted on a university server, has no ads, sells no products, promotes no businesses, and solicits no donations or...

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Blog post with “Subscribe to Continue” – want excerpt

Replies: 2 So I’m playing with the “Subscribe to Continue Reading” in some of my posts, but I want an excerpt to show up on the page before the Sub. I’ve been crawling the settings, and not really...

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Woocoomerce store blank

Replies: 1 once the get pack plug in is enabled all the products in the woo shopping cart don’t show. I have tried disabling the CSS module in the jet pack plug in and that didn’t work either. help...

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Concatenate JS does not work with Stripe

Replies: 0 I recently tried integrating Concatenate JS with Jetpack Boost into my e-commerce store, but when I try to proceed to checkout on the checkout page, I use Stripe. The tab for entering bank...

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jetpack_sync_full_cron, failed to fire

Replies: 4 My website ( using Site Health Checker) always tells me: Site Health A scheduled event failed. Performance The scheduled event, jetpack_sync_full_cron, failed to fire. Your site continues...

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Prevent images to be loaded via i0.wp.com

Replies: 1 Hello,An external website uses some of our images with image URLs like:https://i0.wp.com/www.wild-atlantic-way.de/wp-content/uploads/wild-atlantic-way-map-2.jpg?resize=160,120For us this...

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