Have you gone through the troubleshooting steps here?
http://wordpress.org/support/topic/official-jetpack-support-resources-1?replies=1
If so, and no go, you'll have to be patient - the JP support people have lots of people to help - they'll answer as soon as they can.
Bumping won't help your cause - http://codex.wordpress.org/Forum_Welcome#No_Bumping